Process
Understand The Work.
Make The Next Step Clearer.
I start by understanding the people, tasks, and systems behind an experience. Then I move between research, mapping, prototyping, and evaluation, using what I learn to guide the next design decision.
1. Frame The Problem
I work with stakeholders to understand what is happening, who is affected, and why a change matters. We clarify the scope, constraints, and what a useful outcome would look like before choosing a solution.
2. Learn From People
I ask questions, listen to users and stakeholders, and examine the current experience. I look for workarounds, recurring frustrations, and the context that a screen alone cannot explain.
3. Connect The Findings
I organize what I learn into themes, journeys, and task flows. Mapping the experience helps reveal how individual interactions affect the larger workflow and where a design change could make a difference.
4. Make Ideas Tangible
I use sketches, wireframes, and prototypes to explore possible directions. The level of detail depends on the question we need to answer, so the work can support a useful conversation before becoming a polished interface.
5. Evaluate & Refine
I put the design in front of people when access allows, observe how it supports their tasks, and revise based on the findings. I explain what was tested, what changed, and which questions still need evidence.
6. Communicate The Decisions
I share the design with its reasoning: the problem, the evidence, the tradeoffs, and the next steps. Clear documentation and conversation helps teammates and stakeholders carry the work forward.
1. Frame The Problem
I work with stakeholders to understand what is happening, who is affected, and why a change matters. We clarify the scope, constraints, and what a useful outcome would look like before choosing a solution.
2. Learn From People
I ask questions, listen to users and stakeholders, and examine the current experience. I look for workarounds, recurring frustrations, and the context that a screen alone cannot explain.
3. Connect The Findings
I organize what I learn into themes, journeys, and task flows. Mapping the experience helps reveal how individual interactions affect the larger workflow and where a design change could make a difference.
4. Make Ideas Tangible
I use sketches, wireframes, and prototypes to explore possible directions. The level of detail depends on the question we need to answer, so the work can support a useful conversation before becoming a polished interface.
5. Evaluate & Refine
I put the design in front of people when access allows, observe how it supports their tasks, and revise based on the findings. I explain what was tested, what changed, and which questions still need evidence.
6. Communicate The Decisions
I share the design with its reasoning: the problem, the evidence, the tradeoffs, and the next steps. Clear documentation and conversation helps teammates and stakeholders carry the work forward.
1. Frame The Problem
I work with stakeholders to understand what is happening, who is affected, and why a change matters. We clarify the scope, constraints, and what a useful outcome would look like before choosing a solution.
2. Learn From People
I ask questions, listen to users and stakeholders, and examine the current experience. I look for workarounds, recurring frustrations, and the context that a screen alone cannot explain.
3. Connect The Findings
I organize what I learn into themes, journeys, and task flows. Mapping the experience helps reveal how individual interactions affect the larger workflow and where a design change could make a difference.
4. Make Ideas Tangible
I use sketches, wireframes, and prototypes to explore possible directions. The level of detail depends on the question we need to answer, so the work can support a useful conversation before becoming a polished interface.
5. Evaluate & Refine
I put the design in front of people when access allows, observe how it supports their tasks, and revise based on the findings. I explain what was tested, what changed, and which questions still need evidence.
6. Communicate The Decisions
I share the design with its reasoning: the problem, the evidence, the tradeoffs, and the next steps. Clear documentation and conversation helps teammates and stakeholders carry the work forward.
A Process Shaped By The Project.
These stages are connected, not a rigid checklist. I return to research when a prototype raises a new question, and I adapt the methods to the timeline, available access, and needs of the team. Throughout the work, I value curiosity, clear communication, and collaboration.